1. Orders and Cancellations for Fitness Equipment:

• All equipment orders are considered confirmed and processed only after the client places an order on our website.
• Clients wishing to cancel their equipment order must notify our support desk within 24 hours of placing the order.
• Modifications to order tenure or quantity can be made by contacting our support team and specifying the necessary changes.
• Refunds for payments made will be processed back to the source account within 5-7 working days.
• Once equipment is delivered to the customer, the order cannot be canceled.
• Clients have the option to terminate their subscription before the designated tenure ends; however, this is subject to early termination fees and charges outlined in our terms and conditions.

2. Training Services:

• Training service orders can be canceled within 24 hours of placement; no cancellations or refunds will be provided after this period.
• Dissatisfaction with coaches or services must be reported to our support staff, who will assess the request for cancellation.
• Cancellation requests are subject to terms and conditions, and Elv8 reserves the right to approve or deny such requests.
• Clients have the flexibility to change their coaches, guides, or packs, subject to the terms outlined in our policies.

Policy Changes:

We reserve the right to modify, alter, or update this refund and cancellation policy at any time. Customers will be promptly notified of any changes through email or app notifications.

Contacting Support:

For refund requests, cancellations, or any concerns, customers can contact our customer support team via email at support@elv8.fit or by utilizing the in-app support feature. Our team is dedicated to assisting you with any inquiries and ensuring a seamless customer experience.